Customer Service Representative Careers in the Propane Industry

Are you a people person? Do you have a knack for communication and a flair for creative problem solving? Consider a career in the propane industry as a customer service representative (CSR). CSRs interact with and handle customer responsibilities, and provide support to office staff and service managers for internal operations. Learn more about this career opportunity within the propane industry.

Learn More about Propane Customer Service Representative Careers

Who Propane CSRs Are

Propane CSRs are patient and polite with strong listening and speaking skills since they interact with many different people. A CSR efficiently and effectively as possible analyzes situations, investigates problems, and determines solutions while creating and maintaining positive relationships.

What Propane CSRs Do

Propane CSRs are the face of the company. They work directly with customers on a variety of projects; listen and respond to customers’ needs and concerns; take orders, determine charges, and oversee delivery and service billing or payments; schedule equipment service appointments; set up new accounts; research answers and solutions, as needed; and just about anything else a customer needs! Additionally, CSRs work closely with service managers and are often involved in the delivery dispatch process.

Where Propane CSRs Work

CSRs work in the office of the propane company. Depending on a company’s needs, CSRs interact with customers, in person or by phone, while working alongside other office staff, service technicians, and delivery drivers.

When Propane CSRs Work

Hours vary based on the company’s business hours, however, propane CSRs typically work an 8:00 a.m. to 5:00 p.m. schedule or similar hours.

Why You Should Consider a Career as a Propane CSR 

Become a propane CSR to pursue a fulfilling career that offers the opportunity to work with people, problem solve, and grow within the company. The best part? Every day as a propane customer service representative is different!